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Data Privacy Policy

Last modified: 5 October 2020

This Privacy Policy and its Addendum(s) (“Policy”) describes how JWIEN FOOD CORP, its respective subsidiaries, affiliates, associated companies, and jointly controlled entities (collectively “Tokyo Tempura”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Tokyo Tempura's forms and websites (respectively “forms” and “Websites”).

This Policy applies to our customers, and suppliers.

“Personal Data” is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, city of residence, email address, and cellphone number.


We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. You provide your Personal Data to us. We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

  • complete a Facebook/Instagram administered registration forms (such as your name, contact information and other identification information where needed);

  • fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and

  • Personal Data may be collected through the normal operation of our Website.  Some examples are:

    • Your full name, email address, and phone number (for franchising concerns);

  • When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:

    • registration forms, lead forms;

    • publicly available sources of data;

    • governmental sources of data;

Personal Data of Minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Tokyo Tempura. In the event that such Personal Data of a minor is disclosed to Tokyo Tempura, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.


When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, and disclosed as set out in this Policy.


Tokyo Tempura may use, combine and process your Personal Data for the following purposes (“Purposes”):    


Providing services and features

Your Personal Data will be used to provide, personalize, and be utilized for reference.  This includes using your Personal Data to:

  • inform customers about franchise information;

  • utilize the information for email marketing campaigns;

  • utilize information to further improve audience targeting via Facebook ads manager:


Marketing and promotions

We may use your Personal Data to market Tokyo Tempura's products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings;

  • and notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.



We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.   



We will take reasonable legal, organizational, and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.


In accordance with applicable laws and regulations, you may be entitled to:

  • ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data;

  • request the correction and/or (in some cases) deletion of your Personal Data;

  • in some cases, request the restriction of the processing of your Personal Data, or object to that processing;

  • withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);

  • request receipt or transmission to another organization, in a machine-readable form, of the Personal Data, that you have provided to us where we are using your Personal Data based on consent or performance of a contract;

  • and complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.


Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to process and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, choosing not to share your Personal Data with us or withdraw your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.


If you wish to make a request to exercise your rights, you can contact us through our contact details set out in Section X (How to Contact Us) below.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws.


Tokyo Tempura shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Website.



The Customer and Tokyo Tempura shall each:

  • individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;

  • comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorised Users;

  • implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party’s security measures (“Information Security Incident”).


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